Return & Refund Policy

Return & Refund Policy


Last updated October 24, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within seven (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Attn: Returns
Mimaroba Mh. Billur Cd. 125
İstanbul, Büyükçekmece 34535
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
If you have any questions concerning our return policy, please contact us at:

Returns and Refunds Policy For Digital Products

Thank you for shopping at BuyOnline.Games.

Please read this policy carefully. This is the Return and Refund Policy of

Digital Games and Products

Games sold through BuyOnline.Games are not sold as physical products. Game codes Or game items delivery by e-mail or via live chat.

We do not issue refunds for digital products like Fifa Coins or game codes once the order is confirmed and the product is sent.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Purchases Made Outside of BuyOnline.Games

BuyOnline.Games cannot provide refunds for purchases made outside of BuyOnline.Games. (for example, Redeem codes purchased from third parties, fifa coins or ps4 game codes).

Refunds on Gifts

We are unable to offer refunds for gifts after they have been redeemed by the recipient.

Cancellations; No Returns

All purchases made on the websites or mobile applications are final. Purchased User Accounts are non-returnable and non-refundable, provided, however, that if a User Account does not function, we may, in our sole discretion, either refund you the User Account purchase amount or replace the defective User Account with an alternative User Account or with products or services of equal value. If you have any questions or problems with your order, please contact [email protected]

Excluded Users and Territories

You are not permitted to make purchases from BuyOnline.Games if you are  located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services; identified as a ‘Specially Designated Nationality’ or placed on the U.S. Department of Commerce is Denied Persons List or Entity Listî or any other U.S. export control list.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact

* By email: [email protected]